Busy Minis: Errand and Family Services

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Privacy Policy

Busy Minis Privacy Policy

Effective Date: June 5, 2024  |  Last Updated: December 2, 2024

At Busy Minis, your privacy is a top priority. We are committed to protecting the personal information of the families, individuals, and households we serve across South Atlanta. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services.

1. Information We Collect

We collect the following types of information when you inquire about, book, or use our services:

A. Personal Information

  • Full name, address, email address, and phone number

  • Emergency contact information

  • Household details (e.g., family members, pets, special care needs)

  • Child-specific information (e.g., school schedules, allergies, approved pick-up persons)

  • Pet information (e.g., vet contact, behavior notes)

B. Service Usage Information

  • Booking history, preferred assistants, service types

  • Feedback or service notes

  • Payment history (we do not store card numbers—see Payment Security below)

C. Communication Data

  • Text messages, emails, or app communications

  • Voicemail or call transcripts, when applicable

2. How We Use Your Information

We use your information to:

  • Deliver requested services safely and efficiently

  • Match your household with the most suitable assistant(s)

  • Communicate booking updates, confirmations, and follow-ups

  • Customize service plans or special packages to meet your family’s needs

  • Improve our services through feedback and usage insights

  • Comply with legal or regulatory obligations

We will never sell or rent your personal data.

3. Information Sharing

We only share your personal data in the following situations:

A. With Busy Minis Team Members

  • Only staff assigned to your service (childcare, errands, pet care, etc.) have access to necessary details.

  • All team members undergo background checks and sign confidentiality agreements.

B. With Authorized Third Parties

  • We may use secure, third-party providers for:

    • Payment processing (e.g., Square, Stripe)

    • Scheduling and communication (e.g., booking portals, automated SMS)

  • These providers are contractually required to protect your information.

C. Legal Requirements

We may share your information if required by law or to protect the safety of our clients or employees.

4. Payment Security

We use trusted, third-party platforms to process payments. Busy Minis does not store your credit card or banking information directly. All transactions are encrypted and processed in compliance with PCI-DSS standards.

5. Data Storage & Retention

  • Client data is securely stored in encrypted systems with role-based access.

  • We retain service records for up to 24 months unless otherwise required by law.

  • You may request deletion of your data at any time (subject to compliance/legal obligations).

6. Your Rights

You have the right to:

  • Access or correct your personal data

  • Request deletion of your information

  • Withdraw consent for certain uses (e.g., marketing)

  • Opt out of non-essential communications

To exercise these rights, email us at lia@busyminis.com.

7. Minors’ Information

Busy Minis collects information about children for the sole purpose of providing safe transportation, care, and service delivery. We do not market to children or collect information directly from minors. Parental or guardian consent is required for all youth-related services.

8. Communication Preferences

We may contact you by email, phone, or text to confirm bookings, provide updates, or share service opportunities. You may opt out of promotional communications at any time.

9. Updates to This Policy

We may occasionally update this policy to reflect operational, legal, or technological changes. All updates will be posted on our website, and significant changes will be communicated directly.

10. Acknowledgment & Consent

By using Busy Minis services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Continued use of services constitutes ongoing agreement.